I experienced something on the weekend that got me thinking about how often organizations fail to maximize the talent they have available to them in times of stress. What I witnessed was two business owners completely engrossed in the transactional, tactical, heat of the moment, trying to solve the problem of timely product delivery while the hired help stood by and watched. Communication broke down, process flew out the window and the stress of the moment magnified.
A great behavioral assessment like the McQuaig Talent Assessment system identifies the potential for these organizational blind spots. As a leader how good would it be for you to understand what the outcome of a stressful situation is going to look like? Some of us are just naturally hardwired to solve problems individually. When this happens we tend to see service and delivery bottlenecks. When leaders are hardwired this way they disregard the power of the people they have reporting to them, and try to sort things out on their own with limited or no input.
From a leadership and talent development perspective there is little you could do to negatively impact employee engagement more than sitting great talent on the bench while you solve the problem yourself. They learn nothing and you ultimately end up with a team of disengaged employees. There is an easy way to find out if you're hardwired to problem solve independently. If you'd like to know more about your own capacity click here.