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Once you have performed the diagnostics on your organization you are in a much better position to make tactical decisions regarding realignment. Pinpointing the areas of opportunity allows you to focus your efforts on what matters most and what will deliver the best return on investment.
The core of our deliverables is the CT Scan of your business along with an in depth analysis of the data generated by you and your workforce. Using our Predictive Matrix you receive a plan to follow that is actionable and that ties directly to the "main thing" for your organization. The Predictive Matrix identifies the key areas of your business that aremost important and that are under performing.
In this case the areas we chose to focus on were:
- Clarifying communication from the senior leadership team through frontline leadership
- Developing frontline leadership
- Implementing a continuous improvement strategy to realign processes with the customer
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